When to Contact Support
Contact official support when login, registration, app access, deposit, withdrawal, or verification steps do not work after basic troubleshooting.
Information to Prepare
- Issue category: login, payment, app, withdrawal, or verification.
- Account ID or registered phone if requested.
- Transaction reference, amount, and time for payment issues.
- Clear screenshots with private details hidden when possible.
Support Safety Rules
Never share your password, OTP, banking PIN, or full wallet access. Use only official contact routes shown inside the 966PK account area.
Support FAQ
Why is support asking for screenshots?
Screenshots can help confirm payment references or error messages, but hide sensitive codes and passwords.
What if someone messages me first?
Be careful. Confirm the channel through the official access route before sharing account information.